January 3, 2020

QUICKOM Launches Innovative Chatbot Integration for Telegram Communities to Further Accelerate Customer Service via Voice/Video Calling

SILICON VALLEY, January 03, 2020 – The decentralized communication network pioneer, Beowulf Blockchain today announced the rollout of its new QUICKOM integrated solution to Telegram, including automated call center features together with crystal clear high-quality voice/video calling. The QUICKOM-enabled chatbot will empower customer-facing Telegram communities across numerous industries to communicate and engage with all end users seamlessly.

By integrating the QUICKOM chatbot into the Telegram group chat, the administrators of a particular group can now give their users an option to make voice/video calls instantly to their call center for whatever services including customer service, technical support, etc. simply by pressing the unique button located near the text box section, or using the simple command line “/call”. During the first phase, this solution has been utilized to serve more than 100k users from a broad range of Telegram communities. 

“With technology and social media enabling an always-on approach to business, customer expectations have never been higher. With QUICKOM based chatbots readily available on Telegram platform, any community can now offer their customers the full-fledged call center support using the highest quality high-definition voice/video calling experience.” said Dr. William H. Nguyen, CEO and Founder of Beowulf Blockchain. “These cutting edge, no-code chatbots streamline communication and enhance customer engagement, while making it easier for companies to focus on what’s most important – creating happy customers and generating business growth.”

With a focus on live conversations and high-value work, early adopters of this compelling QUICKOM integration can drastically save operation costs, offer personalized customer service and in turn, and improve sales while gaining a sustainable competitive advantage for their business.

QUICKOM uses QR code technology to enable customers to contact businesses, with 100% privacy and flexibility. All they have to do is scan the company’s QR code with the camera on their smartphone, with no special software required. Businesses can have different QR codes for different departments on their website or social platforms, making all communication traceable and secure. 

For Telegram group admins, it’s easy to integrate QUICKOM Call Center to your community using the following three simple steps:

  • Step 1: Download the QUICKOM app. Then, open an account and create a QR code for your customer service call center. 
  • Step 2: On your Telegram app, search for the “quickom_bot”, and add it to your group.
  • Step 3: Add the QR code you created in step 1 to the QUICKOM bot which can be in the form of a link, a photo, or even an ID. You can add different QR codes for different departments, and as many as you like, depending on how you’d like your customers to reach you.

You are all set! Your customers can now make high-quality voice/video calls to your customer service team simply by pressing the unique button located near their text box section, or using the simple command line “/call”. From here, they will be prompted to call the department most suited for their inquiries.

Please watch a simple step-by-step tutorial here:

The QUICKOM concept, which now has a US patent pending, aims to overhaul cumbersome phone numbers and replace them with QR codes for privacy and connectivity purposes, was pioneered by Beowulf founder Dr. William H. Nguyen. Since its launch, QUICKOM has seen rapid adoption by global corporations and leading companies such as AIA, E-Teleconnect, among over 35,000 merchants seeking customizable, deployment-ready communications products. 

About Beowulf Blockchain
Beowulf Blockchain is a B2B platform which provides excellent communication services with infinite scalability across the globe. Beowulf’s software suite includes: QUICKOM, a US patent-pending technology which utilizes QR codes to transform the future of communication for personal communication and call centers with a focus on privacy control; a decentralized distance learning platform named Victoria; and HANA, an innovative telemedicine platform; and Beowulf Operating System that empowers the Beowulf mining network.

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