SILICON VALLEY, January 20, 2020 – QUICKOM by Beowulf, the leading provider of ready-to-use enterprise call center software, has announced today its partnership with Cho Lon retail chain, Vietnam’s largest electronics retail chain. QUICKOM will help Cho Lon provide the most innovative and effortless call center solution, as well as professional services, through highly tailored, experience-rich customer interactions.
QUICKOM Call Center enables a direct QR code-enabled line of communication between the agent and customer for an easier and faster connection via high quality voice and video calls, or live chat. Customers can directly call the merchants by scanning the QR code with the camera on their smartphone without any special software required, thereby being able to reach customer support more quickly and hassle free.
Cho Lon’s contact center agents will now benefit from immediate access to a customer’s entire history of interactions, and with QUICKOM’s fully-integrated omni-channel experience, the company can deliver a consistent customer experience between social platforms, such as Telegram and the contact center. This enables the company to therefore provide a rich, consistent and integrated experience, irrespective of the channel chosen by its customers.
With QUICKOM, all call agents can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. In addition, agents can route interactions through chat, voice and video calls in an integrated and unified manner, optimizing resources and improving management of KPIs across customer interaction channels.
The platform also offers a real-time window into the entire call center operation, so agents can be easily managed, and call recordings together with customizable reports allow the company to understand where improvement opportunities exist.
“With QUICKOM, we believe in disruptive innovation and create call centers that address the way modern businesses strive to communicate today, while remaining flexible enough to grow with the businesses of tomorrow,” said Minh Thach, Head of Marketing of Beowulf Blockchain. “Our technology makes it possible for customers to enjoy platform for all their business communications needs. Whether it’s messaging, voice calling or video calling, we’ve made it easier for companies to focus on what’s most important – creating happy customers and generating business growth.”
Cho Lon is the largest retail and trading chain in Vietnam, specializing in electronics consumer products and furniture. The company has been awarded many domestic and international prizes, and has established itself as a top-of-mind brand by Vietnamese customers when it comes to home appliances.
For Cho Lon, customer experience is the key business differentiator and essential for maximizing customer retention and maintaining its rapid growth. Cho Lon’s goal is to provide its growing customer-base with a well-rounded experience whenever a customer calling for support. Following a market evaluation, the company implemented QUICKOM’s US patent-pending contact center solution for its omni-channel routing and reporting capabilities, together with its call quality and scalability.
Quyen Danh, Cho Lon’s Chief Technology Officer, comments, “QUICKOM solution powered by Beowulf Blockchain provides us with the agility we require to connect with our members wherever they are to meet their healthcare needs better and faster. This augmented customer engagement, along with the increased collaboration, mobility and productivity that QUICKOM solution provides, is helping us to accelerate customer experience like never before.”
QUICKOM by Beowulf utilizes the US patent-pending QR code technology to redefine corporate communications, making them more flexible and intelligent to help enterprises the world over stay ahead. True to its roots as a technology disruptor, QUICKOM’s flexible approach helps better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels. QUICKOM is built on the world’s most flexible decentralized cloud communications platform and offers a suite of services encompassing call center and corporate communication solutions, as well as unified communications with a focus on privacy protection for personal use.
About Cho Lon Electronics Retail Chain
Cho Lon electronics retail chain is Vietnam’s largest retail and trading company, which specializes in electronics, consumer products, and furniture. Cho Lon’s distribution centers are now operating with over 70 branches across the country with a strong logistics and customer services teams. Cho Lon has partnered with a wide range of world-leading electronics corporations to deliver the best pricing policies, as well as support that provides the most high-quality and diversified electronics products and services to their customers.